Shipping and Returns

SHIPPING AND RETURNS

At The Tabernacle we want you to be completely happy with your purchase. If however anything does not meet your satisfaction, please return the item within 14 days for an exchange or refund. Providing it is unused and or unworn and in a re-saleable condition, all you pay for is the return postage.

To Make a Return

Please send the item back to the address below with the order form stating clearly whether you require an exchange or a refund.
The Tabernacle
233- 243 Lewisham High St, London SE13 6NQ

The cost of returning the item is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures the full value of the goods and you obtain proof of posting. Unfortunately we cannot accept responsibility for parcels lost in transit.
Returned items must be in a new unworn and unused condition. All the swing tickets and labels or covers and cases must still be attached to the returned goods and the items must be complete and in their original undamaged packaging. All returns are checked before a refund is issued. We will not accept returned goods that are not in a re-saleable condition.
We regret that we will be unable to refund postage unless the original item sent was faulty or incorrect. In the unlikely event this happens we will reimburse you the cost of return postage and if you want an exchange, we will waive the secondary postage charge of the correct item.

Exchanges

If you would like to change your order for a different size, please contact us as soon as possible so that we can check we have your size in stock. You can then return the unwanted item in the usual way for an exchange.
The cost of returning the item is your responsibility.
To clarify, we will not pay for the postage for an item returned to us that does not fit, unless we have made the mistake of sending you a different size to the one you ordered.
Please take time to view our size chart and read the product detail descriptions to ensure you order the correct size first time round.
For your own protection, we recommend that you send the parcel using a delivery service that insures the full value of the goods and you obtain proof of posting. Unfortunately we cannot accept responsibility for parcels lost in transit.
We have gone to great efforts to display as much information as we can for each product, but please feel free to contact us if you have any particular query about sizing.

Refunds

We are happy to give a full refund on items returned back to us, new and unused, within 14 days of your receipt.
After we have inspected the returned item, the refund, less the delivery cost, will be credited to the original payment debit/credit card.
A refund should be credited back to your card within 30 days on our receipt of the item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the fault and whether you require a refund or a replacement.

You have 14 days from receipt of the faulty item to return it to us.
If the reason for return is because of an error on our part, we will also refund the cost of the return postage. Refunds will be made as soon as possible after returned goods are received and checked.

We regret we will not be able to give a refund if the goods are returned for refund outside of the 14-day period or the goods are not in a saleable condition (worn, soiled or without tags or original boxes and packaging). We reserve the right to refuse a refund if this is the case.

Your statutory rights are not affected when goods are faulty or damaged. Our postal address for returned goods is:
The Tabernacle Church,
233- 243 Lewisham High St, London SE13 6NQ

If you are in any way unsure how to proceed with a return, exchange or refund, don’t be shy, please contact us. This will help with processing your returned package and avoid delays. We want you to feel good about our products.